SERVICE EXCELLENCE …will be the future motto for all companies and employees in the WEIS INDUSTRIES Group. In recent months, the company group’s focus in the field of industrial equipment has been discussed in various executive workshops as the central issue within the corporation as a whole.

One goal of these discussions was to develop a logo that would be used as a link connecting all services across the entire company group. The logo is meant to represent the service idea as integral to the company’s self-image and serve as a promise towards our customers. »WEIS INDUSTRIES Service Excellence« conveys the weight and importance of the service idea within WEIS INDUSTRIES. Every customer request – both internally and externally – is treated according to the same service principles by all employees of the company group. The guidelines that we want to live by in our daily interaction with our customers have been compiled in our »Golden Rules of Service.«

From now on, these guidelines will be communicated to our employees during service training courses. The »Golden Rules« handbook is also a result of the joint discussions and brainstorming sessions in the workshops. Every employee will receive the handbook containing the guidelines as a resource for everyday work. With these measures, and also with the help of posters that will be distributed to all companies to serve as daily reminders of the most important basic principles, we are laying the foundation for a shared understanding of service.

Thus, WEIS INDUSTRIES Service Excellence is not only a promise to our customers, but part of our everyday work experience. We want to measure up to these standards in our customers’ eyes, but also in our own daily interaction with each other, as well as in our projects and processes. Reliability, adherence to schedules, friendliness, a focus on solutions – all of these values and more have been laid down in these guidelines. By mapping our standards of excellence, we have laid the foundation for the future success of WEIS INDUSTRIES.

Now, the challenge lies in measuring up to those standards every day and in every project, and thus to satisfy our customers. With the help of ongoing training events and workshops, we want to permanently establish this corporate culture in the companies in order to set ourselves apart from the competition – visibly and consistently. Walking down this road means working continuously with and for our employees. At the end of the day, our challenge lies in making excellence not only a promise, but to LIVE it with full commitment and constancy. We want to convince our customers by offering nothing less than the most superior service quality available on the market.

The WEIS INDUSTRIES Group will never cease to pursue this goal.